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How do we help you after a not-at-fault car accident?
Being involved in a not-at-fault accident is stressful enough and when it isn’t your fault, dealing with an insurance claim can be overwhelming. Many drivers are surprised by how much time and paperwork a not-at-fault claim can involve, especially when you just want your car repaired and go back to your routine.
At Shubh Smash Repairs, we make auto-accident not-at-fault claims simple and hassle-free. Our experienced team supports you through every step of the process, helping you lodge your claim, organising inspections and dealing directly with insurers and assessors on your behalf.
From arranging towing when needed to organising a replacement vehicle and completing your repairs, we act as your all-in-one repair and claim support partner. With over 11 years of experience in car smash repairs and insurance claim management, you can trust Shubh Smash Repairs to look after both your vehicle and your not-at-fault claim with genuine care
How to claim car insurance when not at fault?
If you’ve been involved in a not-at-fault accident, the most important thing is to gather the right information. This allows Shubh Smash Repairs to manage your claim properly and deal directly with the insurer on your behalf, saving you time, stress and unnecessary follow-ups. Below is a simple checklist of what you’ll usually need.
Details We Will Need From the Other Driver
Try to collect the following information from the other party involved in the accident:
- Full name
- Contact number and / or email address
- Residential address and postcode
- Vehicle registration number
- Insurance company and policy or membership details
- Photos of their vehicle and the accident scene
Details We Will Need From You
To begin your not-at-fault claim, we’ll also need a few details from you:
- Your full name and contact details
- Your vehicle registration number
- Your insurance provider and policy or membership details
- Any available police report or incident number
- Witness details, if available
How are Not at Fault Accident Insurance Claims Different to At Fault Claims?
The main difference between a not-at-fault insurance claim and an at-fault claim comes down to who is responsible for causing the accident.
An at-fault accident claim applies when you are considered to be responsible for the collision. This can happen in situations such as failing to give way, running a red light, misjudging traffic conditions or causing damage to another vehicle. In these cases, your own insurance policy usually covers the cost of repairing your vehicle and the other vehicle damage, subject to your policy conditions.
A not-at-fault car accident claim, on the other hand, applies when another driver is responsible for the crash. Common examples include being rear-ended, another driver running a stop sign or traffic light, or a vehicle entering your lane and causing a collision. In a not-at-fault situation, the other party’s insurer is generally responsible for covering the cost of your vehicle repairs and associated losses.
At Shubh Smash Repairs, we assist with both types of claims. Whether your accident is at fault or not at fault, our team manages the claim process, communicates with insurers and assessors, and ensure your vehicle is repaired correctly as per the manufacturer standards
Not Your Fault? Not Your Headache.
Had a car crash not at fault and already over the phone calls and paperwork? Leave it to Shubh Smash Repairs, we’ll handle your claim, your repairs and even help organise a replacement car, so you can get back to life without the stress.
How It Works
Step-by-Step Process of Not-At-Fault Claims
At Shubh Smash Repairs, we guide you through each stage and manage the entire process for you from confirming fault through to getting your car safely back on the road.
Confirming who’s responsible
We help establish fault by reviewing accident details and working with insurers and assessors to confirm which party is responsible. You can fill up the accident information on our website and upload your smash photos for easy claims preparation.
Lodging your not-at-fault claim
Our team assists with submitting your claim and handles all communication with the insurer on your behalf.
Towing, inspection and repairs
If required, we arrange towing, assess the damage and complete your smash repairs using approved methods and genuine manufacturer parts.
Accident Replacement Vehicle
We help organise a suitable accident replacement vehicle so you can stay mobile during the repair process.
Final settlement and back on the road
Once repairs are approved and completed, your claim is finalised and your vehicle is returned after a full quality check and detailing.
Find your insurance provider
AAMI
Allianz
Ansvar
AON
Bingle
Budget Direct
CCI
CGU
Coles
Comm
General
GIO
Guild
HBA
Kmart
Lumley
MB Prestige
NRMA
Prestige Car
Progressive
QBE
RACV
Real
Shannons
Swann
Vero
Woolworths
Youi
Zurich
What We Do
Services Offered
At Shubh Smash Repairs, we offer a full range of car repair services to take care of everything from small cosmetic damage to major accident repairs.
Paintless car dent removal
We remove small dents without repainting, helping preserve your original factory finish.
Car hail damage repair
We repair hail dents and panel damage to restore your car’s shape and appearance.
Car scratch repair
We repair and blend scratched paintwork so your car looks clean and well-finished again.
Car roof repair
Roof damage is repaired or replaced to restore strength and protect your vehicle from the elements.
Rear-end collision repairs
We fix rear impact damage to panels, bumpers and structural components.
Vehicle front-end damage repair
We repair front-end accident damage, including bumpers, bonnets and support structures.
Side impact collision repair
Side collision damage is repaired to doors, panels and safety structures.
Windscreen replacement
Cracked or damaged windscreens are replaced to restore visibility and driving safety.
Car respray
We offer full or partial respray services to refresh your vehicle’s colour and finish.
Paintless car dent removal
We remove small dents without repainting, helping preserve your original factory finish.
Car hail damage repair
We repair hail dents and panel damage to restore your car’s shape and appearance.
Car scratch repair
We repair and blend scratched paintwork so your car looks clean and well-finished again.
Car roof repair
Roof damage is repaired or replaced to restore strength and protect your vehicle from the elements.
Rear-end collision repairs
We fix rear impact damage to panels, bumpers and structural components.
Vehicle front-end damage repair
We repair front-end accident damage, including bumpers, bonnets and support structures.
Side impact collision repair
Side collision damage is repaired to doors, panels and safety structures.
Windscreen replacement
Cracked or damaged windscreens are replaced to restore visibility and driving safety.
Car respray
We offer full or partial respray services to refresh your vehicle’s colour and finish.
Not Your Fault. Still Need to Get Around? We’ve Got You.
Had a car accident not my fault and can’t afford to be stuck without a car? We’ll help organise a replacement vehicle while your car is being repaired, so your day doesn’t come to a stop and we’ll handle your claim and repairs too, nice and easy.
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FAQ
Frequently Asked Questions
A not-at-fault accident means another driver is responsible for causing the crash and you are not considered liable for the damage.
Yes. We manage not-at-fault claims from start to finish, including inspections, insurer communication, repairs and replacement vehicle support.
You can contact us first. Our team will guide you through the process and help lodge and manage your not-at-fault claim on your behalf.
Yes. In many cases, you can still proceed with a not-at-fault claim even if you do not have comprehensive cover, as the other party’s insurer is usually responsible.
Yes. We help arrange a suitable replacement vehicle so you can stay mobile while your car is being repaired.
You will need basic accident details, the other driver’s information, photos of the scene and vehicles, and your own vehicle and insurance details.
Yes. We communicate with insurers and assessors on your behalf to manage approvals and reduce delays.
Timeframes depend on damage severity and insurer response, but we keep the process moving and keep you updated at every stage.
Yes. All not-at-fault repairs are carried out using manufacturer repair methods and genuine materials to restore safety, performance and appearance.
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