Privacy Policy

This Privacy Policy describes how Shubh Smash Repairs (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shubhsmashrepairs.com.au (the “Site”), or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with our Services.

We use this information to:

• Provide and improve our Services
• Communicate with you
• Fulfill legal obligations
• Enforce our terms and policies
• Protect our business and users

What Personal Information We Collect

1. Information You Provide Directly

This may include:

• Name, address, phone number, and email
• Billing and shipping details
• Payment confirmation details
• Account credentials (username, password, security info)
• Customer support communications

You may choose not to provide certain information, but this may limit access to some features.

2. Usage Data

We may automatically collect:

• Device and browser information
• IP address
• Network and connection data
• Pages visited and interaction behavior

This is collected using cookies and similar technologies.

3. Information from Third Parties

We may receive information from:

• Payment processors (for secure transaction handling)
• Service providers supporting our website and operations
• Advertising and analytics partners

This information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Services

We use your information to:

• Process payments
• Fulfill orders
• Manage accounts
• Arrange shipping, returns, and exchanges
• Send transactional notifications

Marketing and Advertising

We may send promotional communications via:

• Email
• SMS
• Postal mail

We may also show personalized ads based on your activity.

Security and Fraud Prevention

We use your data to detect and prevent fraud or misuse. You are responsible for maintaining the security of your account credentials.

Customer Support & Improvement

We use your information to:

• Provide support
• Improve our services
• Maintain customer relationships

Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyze user behavior

You can manage or disable cookies through your browser settings, but this may affect site functionality.

How We Disclose Personal Information

We may share your information with:

• Service providers (e.g., IT, payment processing, shipping, analytics)
• Marketing partners for advertising purposes
• Affiliates or business entities within our group
• Legal authorities, when required by law
• Third parties, with your consent

Categories of Data Shared

We do not use sensitive personal information without your consent.

Advertising Data Sharing

In the past 12 months, we may have shared:

• Contact details
• Purchase history
• Usage data

with marketing partners for advertising purposes.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16. If such data is identified, it will be deleted upon request.

Security and Data Retention

While we implement reasonable security measures, no system is completely secure.

We retain your information only as long as necessary for:

• Service delivery
• Legal compliance
• Dispute resolution

Your Rights

Depending on your location, you may have rights including:

• Access your personal data
• Request deletion
• Correct inaccurate data
• Request data portability
• Restrict processing
• Withdraw consent
• Opt-out of marketing

You can exercise these rights by contacting us.

We may require identity verification before processing requests.

Complaints

If you have concerns about how your data is handled, please contact us. If unresolved, you may escalate your complaint to your local data protection authority.

International Data Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

Email: shubhsmashrepairs@gmail.com
Address: 5/4 Amherst Dr, Truganina, VIC 3029, Australia