How do we handle your insurance claim?
At Shubh Smash Repairs, we take the pressure off you by managing your entire insurance claim from start to finish. So you can focus on getting back to normal while we handle the paperwork, phone calls and approvals.
Whether your accident was at-fault or not-at-fault, our experienced team guides you through the process and works directly with your insurer to start your repair without unnecessary delays.
From the moment you contact us, we help collect the right information, lodge your claim, organise inspections and follow up with assessors on your behalf. We coordinate repair approvals, parts ordering and scheduling so your vehicle can be repaired as quickly and correctly as possible.
If your accident qualifies, we can also assist with organising a replacement vehicle while your car is in our workshop, helping you stay mobile during the repair process.
With over 11 years of industry experience, qualified technicians and a dedicated claims support team, Shubh Smash Repairs delivers a smooth, transparent and hassle-free insurance experience backed by professional repairs you can trust.
What kind of Insurance claims support we offer?
Uninsured and Not-at-Fault car accident repairs
If you were not responsible for the accident and do not have insurance, we can still manage your not-at-fault claim and coordinate repairs through the at-fault party’s insurer, helping you avoid unnecessary out-of-pocket costs.
Car accident repairs with no insurance
For drivers without insurance, we provide repair advice, fair quotes and support in dealing with the other party or their insurer to get your vehicle repaired properly and efficiently.
At-fault with insurance accident claims
If you were at fault and have insurance, we handle your claim lodgement, assessment coordination and repair approvals directly with your insurer to make the process simple and stress-free.
Not-at-fault car accident claims
When the accident was not your fault, we manage the full claims process on your behalf, communicate with the responsible insurer and arrange your repairs and replacement vehicle where eligible.
Choice of your own Car Insurance
You are free to choose your own insurer, we work with most major insurance providers to ensure your repairs are completed to professional standards without limiting your options.
Step-by-Step Process of Not-At-Fault Claims
At Shubh Smash Repairs, we provide insurance claims for not-at-fault, at-fault, uninsured drivers and repairs with no insurance. No matter your situation, our team manages the process for you from start to finish.
Contact our team after the accident
Get in touch with Shubh Smash Repairs and tell us what happened. We identify whether your case is not-at-fault, at-fault, uninsured or a no-insurance repair and explain the next steps clearly.
Collect and review your details
We help you gather the required information, including driver and vehicle details, accident photos, insurance information (if applicable) and any police or incident reports.
Lodge and manage the claim on your behalf
If an insurance claim is required, we submit and manage the claim directly with your insurer or the at-fault party’s insurer. This applies to not-at-fault, at-fault and uninsured accident situations.
Assessment and repair approval
We coordinate inspections and assessments with insurers or assessors and follow up on approvals so your repairs are not delayed.
Repairs begin at our workshop
Once approved, our mechanics carry out all smash repairs in line with manufacturer repair standards.
Replacement vehicle support (where eligible)
For not-at-fault and eligible claims, we assist with arranging a replacement vehicle so you can stay mobile while your car is being repaired.
Final inspection and handover
After repairs are completed, every vehicle is quality-checked and professionally prepared before being returned to you, ready and safe to drive.
The insurance providers we work with
AAMI
Allianz
Ansvar
AON
Bingle
Budget Direct
CCI
CGU
Coles
Comm
General
GIO
Guild
HBA
Kmart
Lumley
MB Prestige
NRMA
Prestige Car
Progressive
QBE
RACV
Real
Shannons
Swann
Vero
Woolworths
Youi
Zurich
What our customers says
Frequently Asked Questions
Yes. We support both at-fault and not-at-fault insurance claims and manage the repair process for each type of accident.
We work with most major insurance companies and regularly deal with different insurers to help keep your claim moving smoothly.
Yes. You have the right to choose your own repairer, and you can nominate Shubh Smash Repairs when lodging your claim.
Yes. If you were not at fault, we can assist you with a claim through the at-fault party’s insurer and help organise your repairs.
Yes. We can guide you through your options and help you understand the best way to proceed if the at-fault driver does not have insurance.
Yes. We coordinate inspections and assessments with insurers and assessors to help avoid delays in your repair process
Yes. Where eligible, we can help organise a replacement vehicle while your car is being repaired.
You will usually need your accident details, driver and vehicle information, photos of the damage, and your insurance or claim details if available.
Timeframes vary depending on damage, parts availability and insurer approvals, but we focus on keeping your claim and repairs moving as quickly as possible.
